Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. How can I place an order?

  • To place an order, simply browse our website and add items to your shopping cart. Proceed to checkout, fill in your shipping and payment information, and confirm your order.

2. What payment methods do you accept?

  • We accept payments via credit/debit cards (Visa, MasterCard, American Express), PayPal, UPI (Unified Payments Interface), and other secure payment gateways.

3. What is your shipping policy?

  • We offer shipping within India and Internationally. Orders are typically processed within 1-2 working days. Shipping fees vary based on your location and selected shipping method. For more details, please refer to our Shipping Policy page.

4. How can I track my order?

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on our website or directly on the carrier's website using the provided tracking number.

5. What is your return and exchange policy?

  • We offer a 14-day return and exchange policy for items purchased from our regular and designer collections. Items must be unused, unwashed, and in their original condition with tags intact. For detailed information, please visit our Return and Exchange Policy page.

6. Do you offer international shipping?

  • Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes imposed by the destination country.

7. How can I contact customer support?

  • You can reach our customer support team via email at [Email Address] or by phone at [Phone Number]. Our support team is available [Specify hours of operation].

8. Can I cancel or modify my order?

  • Orders can be cancelled once placed, but modifications are not possible online. Please contact our customer support immediately for assistance with order cancellations or modifications.

9. Do you offer gift wrapping services?

  • Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.

10. How can I stay updated with promotions and new arrivals?

  • Subscribe to our newsletter to receive updates on promotions, new arrivals, and exclusive offers. You can subscribe by entering your email address in the subscription box at the bottom of our website.

11. What should I do if I receive a defective item?

  • If you receive a defective or damaged item, please contact our customer support team immediately. We will assist you with a replacement or refund as per our return policy.

12. How do I care for my garments purchased from Devoiler.in?

  • Please refer to the care instructions provided on the product label or on our website. Generally, most garments can be machine washed or dry cleaned according to the fabric type.

13. Do you have a physical store location?

  • Currently, we operate exclusively online through our website. You can shop our entire collection conveniently from any location.

14. What is your privacy policy?

  • Our commitment to your privacy is outlined in our Privacy Policy. We adhere to strict guidelines regarding the collection, use, and protection of your personal information.

15. How can I unsubscribe from your newsletter?

  • You can unsubscribe from our newsletter at any time by clicking the "Unsubscribe" link at the bottom of any newsletter email you receive from us